Shipping Policy
General Information
All orders are subject to product availability. If an item is out of stock when you place your order, we’ll contact you to confirm the delay. Pre-orders will ship as soon as inventory becomes available, and you’ll receive notice before the order is dispatched.
Delivery Locations
We currently ship to addresses within Canada only. Orders to P.O. Boxes are not supported.
Cap-it does not ship to the United States at this time due to current U.S. import policies. Under special circumstances, we may be able to ship select items to U.S. addresses, but the buyer is fully responsible for all import fees, duties, tariffs, and brokerage costs.
Alu-Cab Shipping Restriction
Due to exclusive distribution rights, Alu-Cab products are only available for delivery within Western Canada.
Shipping Costs
Orders over $200 CAD typically qualify for free shipping, except where:
- The item is classified as Oversized, or
- The delivery address is considered Remote or Rural
In these cases, we will provide a custom freight quote after checkout and before shipping. You will have the option to accept the freight charge or cancel your order for a full refund.
Oversized Products
Oversized items include (but are not limited to):
- Alu-Cab Khaya Campers
- Alu-Cab Canopy Campers
- Alu-Cab & SmartCap Canopies
- Thule Cargo Boxes
- RiG’d UltraSwing Tire Carriers
These products may require pickup at the nearest freight terminal. A door-to-door option may be available at an additional charge.
Local Pickup at Distribution Centre
Free pickup is available from our Cap-it Distribution Centre in Langley Township, BC, including oversized items.
Pickup hours: Monday to Friday, 8:30 AM – 4:00 PM (excluding holidays).
In-Store Pickup (Cap-it Retail Locations)
Shipping to Cap-it stores is not available. Each Cap-it location is independently owned and manages its own inventory.
If you’d prefer to pick up an item locally, please contact your nearest Cap-it dealer directly to confirm availability of the product you’re interested in.
Shipping & Handling
Handling Time
Most orders are processed and shipped within 24 business hours (Monday to Friday, excluding holidays). Exceptions may apply for oversized or freight-only items.
Estimated Transit Times
- BC & Alberta: 1–3 business days
- Saskatchewan & Manitoba: 3–5 business days
- Ontario & Quebec: 4–8 business days
- Atlantic Canada: 7–14 business days
- Northern Territories: 10–20 business days
Transit times exclude order handling time. Actual delivery may vary depending on the destination, carrier service levels, and order contents.
Remote or Rural Deliveries
If your address is deemed rural by the carrier, we’ll contact you before your order ships. You will have the option to:
- Approve additional freight charges, or
- Cancel the order for a full refund
Delivery Coordination
Signature, Depot Holds & Storage Fees
Some deliveries may require a signature or that someone be present at time of delivery. If the carrier is unable to complete delivery, re-delivery charges and storage fees (for depot holds) may apply. These fees are charged to Cap-it by the carrier and will be passed on to the customer when applicable.
Larger items may be held at a local depot or cross-dock facility, especially when shipped through smaller carriers. In these cases, the carrier may attempt to contact you prior to final delivery. Please ensure your contact information is correct and that you monitor your phone and email to avoid delays and storage costs.
Inspecting Your Shipment
If your order arrives damaged or with signs of mishandling, please inspect the contents immediately in the presence of the delivery driver. If damage is found, note the damage on the driver’s copy of the delivery notice before signing. Then contact us right away to report the issue.
Taxes
Sales tax is charged based on the province or territory of the delivery address.
Need Help?
If you have questions about shipping or delivery of your order, our team is happy to help.
📞 604-626-4100