Shipping Policy
Shipping Policy
Cap-it ships online orders across Canada from our Distribution Centres in Langley Township, British Columbia and Mississauga, Ontario.
Shipping at a Glance
- Orders under $200 CAD before tax: $25 flat-rate shipping
- Orders of $200 CAD or more before tax: FREE SHIPPING
- Canada only: Cap-it does not currently ship to the United States
- P.O. Boxes: A physical delivery address is required
- Distribution Centre pickup: FREE where inventory is available
- Cap-it dealer pickup: Online orders cannot be shipped or transferred to independently owned Cap-it dealers for pickup
Two important exceptions apply to our standard shipping rates: Prepaid Freight Excluded Products and Remote or Rural destinations.
If an additional freight charge applies, Cap-it will provide a freight quote before shipment. You may approve the additional charge or cancel the affected order for a full refund.
Special Order products are handled separately and are subject to the shipping terms provided at the time of quotation or order confirmation.
Where We Ship
Cap-it ships online orders to physical addresses throughout Canada.
Cap-it does not currently ship to the United States due to current cross-border trade conditions and import requirements.
We do not ship to P.O. Boxes. Our courier and freight carriers require a physical delivery address.
Standard Shipping Rates
Orders Under $200 CAD
Orders with a subtotal of less than $200 CAD before tax are charged a flat $25 shipping fee.
Orders of $200 CAD or More
Orders with a subtotal of $200 CAD or more before tax qualify for FREE SHIPPING within Canada, unless the order contains a Prepaid Freight Excluded Product or the delivery destination is classified as Remote or Rural.
The $200 threshold is calculated before applicable taxes.
FREE SHIPPING means Cap-it prepays the standard shipping or freight method selected for the order. For larger products, this may include courier service, LTL freight, curbside delivery or pickup at the nearest suitable freight terminal.
Free shipping does not necessarily mean door-to-door delivery for every large product or destination.
Cap-it selects the appropriate carrier and shipping method based on the product, shipping origin, destination and available carrier service.
Prepaid Freight Excluded Products
Certain products are excluded from Cap-it's standard prepaid shipping program because of their size, weight or specialized freight requirements.
The following products are currently classified as Prepaid Freight Excluded Products:
- Alu-Cab Khaya Campers
- Alu-Cab Canopy Campers
- Alu-Cab ModCAP Campers
- Alu-Cab ModCAP Canopies
- Thule Cargo Boxes
These products do not qualify for the standard $25 flat-rate or FREE SHIPPING program.
You may complete the online order without paying the final freight charge. Cap-it will obtain the applicable freight cost and provide a freight quote before shipment.
The product will not ship until you approve the freight charge.
If you do not wish to proceed after receiving the freight quote, the affected order may be cancelled for a full refund.
This classification applies specifically to products excluded from prepaid freight. Other physically large products, including rooftop tents, regular Alu-Cab canopies and SmartCap canopies, may still ship by LTL freight while qualifying for Cap-it's standard prepaid shipping program.
Large Products & Freight Delivery
Some products that qualify for FREE SHIPPING are too large for standard courier service and may ship by LTL or another freight carrier.
Examples may include canopies, rooftop tents and other large truck or overlanding products.
Cap-it will arrange door-to-door or curbside delivery whenever practical and available.
Depending on the carrier, destination, shipment size and unloading requirements, some products may instead require pickup from the nearest suitable freight terminal. Products requiring a forklift or other specialized unloading equipment may not be suitable for residential delivery.
If terminal pickup is the applicable prepaid delivery method, Cap-it pays the standard freight cost to that terminal for products that qualify for FREE SHIPPING.
Large freight deliveries may also be made curbside. Depending on the carrier and destination, the customer may be responsible for moving the product from the curbside delivery point.
The carrier may contact you before delivery, particularly for larger freight shipments, but advance telephone contact is not guaranteed.
Please ensure the telephone number and email address provided with your order are accurate and monitored after shipment.
Remote or Rural Deliveries
Cap-it's standard shipping rates are designed for destinations with reasonable and commercially available carrier service.
Some destinations may be classified by Cap-it as Remote or Rural where carrier availability is limited or the actual cost of shipping is unusually high in relation to normal Canadian freight costs.
This can include Northwest Territories, Nunavut and isolated areas of northern Canada, but Remote or Rural classification is not limited to any particular province, territory or postal-code region.
Whitehorse is included in Cap-it's standard prepaid shipping program, subject to the same shipping rules that apply elsewhere in Canada.
If an order requires additional Remote or Rural freight charges, Cap-it will contact you before shipment with the applicable freight quote.
- Approve the additional freight charge, or
- Cancel the affected order for a full refund
This applies whether the order originally qualified for $25 flat-rate shipping or FREE SHIPPING.
Remote and Rural delivery timelines vary significantly based on destination, carrier routing, seasonal access and available service. Delivery timelines for these destinations are therefore confirmed based on the individual shipment.
Distribution Centres & Order Fulfilment
Cap-it fulfils online orders from two Canadian Distribution Centres:
- Western Distribution Centre: Langley Township, British Columbia
- Eastern Distribution Centre: Mississauga, Ontario
Orders ship from the Distribution Centre where the applicable inventory is located.
Eastern Canada Inventory
Our Mississauga Distribution Centre carries a limited selection of high-demand products to provide faster delivery to Eastern Canada.
Product categories commonly stocked in both Langley Township and Mississauga include:
- Select Alu-Cab products
- CMX Bulldog Canopies
- Wild Land Rooftop Tents
- ICECO Portable Fridge Freezers
- Select Thule Rooftop Tents
Inventory varies by model, configuration and SKU.
For these dual-stocked product lines, orders are generally allocated automatically as follows when inventory is available:
- Ontario and points east: Mississauga Distribution Centre
- Manitoba and points west: Langley Township Distribution Centre
If the required inventory is unavailable at the normally assigned Distribution Centre, the order may ship from the alternate location.
Most other regularly stocked online products are fulfilled from our Langley Township Distribution Centre.
Orders containing products located at different Distribution Centres may be split into multiple shipments. Qualifying customers are not charged additional shipping simply because Cap-it splits an order between Distribution Centres.
Handling & Estimated Delivery Times
Order Processing
Most in-stock orders are processed for shipment within:
- Langley Township Distribution Centre: 1 business day
- Mississauga Distribution Centre: 2 business days
Business days are Monday through Friday, excluding statutory holidays.
Freight shipments, Prepaid Freight Excluded Products and unusually large orders may require additional preparation or carrier coordination.
Estimated Transit Times
Transit time begins after the order has been processed and dispatched.
Courier and LTL freight transit times vary based on shipping origin, destination, carrier and service type.
As a general guide:
- Shipments within Western Canada from Langley Township are normally faster than shipments travelling across Canada from the West.
- Dual-stocked products shipping from Mississauga can significantly reduce delivery time to Ontario, Quebec and Atlantic Canada.
- Courier shipments between major Canadian centres commonly arrive within several business days.
- LTL freight within the same region commonly arrives within several business days, while cross-country freight may require approximately a week or longer.
- Remote or Rural destinations are handled individually.
All transit times are estimates and are not guaranteed.
Actual delivery time may be affected by product size, carrier selection, origin, destination, weather, seasonal conditions, carrier capacity, service interruptions and other circumstances outside Cap-it's control.
Pre-Orders
A Pre-Order is an order for inventory that Cap-it expects to receive but does not currently have available for immediate shipment.
Pre-Orders follow the same standard shipping rules as in-stock products unless the product is identified as a Prepaid Freight Excluded Product or the destination qualifies as Remote or Rural.
Pre-Orders ship automatically once inventory becomes available. You will receive the normal shipment confirmation and tracking information when the order is dispatched.
Pre-Orders may be cancelled for a full refund at any time before shipment.
If an order contains both in-stock and Pre-Order products, Cap-it may ship the available products first and the Pre-Order products separately when they arrive. You may request that available products be held so the order can ship together.
Special Orders
A Special Order is a non-stocking product specifically ordered for a customer.
Special Order products may be identified as Special Order on the applicable product page or communicated during quotation or order confirmation.
Because Special Order products vary considerably in size, source and freight requirements, they are not governed by Cap-it's standard $25 or FREE SHIPPING rules.
Shipping charges and delivery terms for Special Order products are determined and communicated as part of the individual quotation or order confirmation.
Special Orders cannot be cancelled once placed or confirmed.
Product Availability
All orders are subject to product availability.
If an item shown as available is unexpectedly found to be out of stock after an order has been placed, Cap-it will contact you to explain the delay and available options.
This is different from a clearly identified Pre-Order, which automatically ships when incoming inventory becomes available.
Free Distribution Centre Pickup
FREE pickup may be selected at checkout where the ordered product is available at the selected Distribution Centre.
Langley Township Distribution Centre
Free pickup is available from the Cap-it Distribution Centre in Langley Township, BC.
Pickup hours: Monday to Friday, 8:30 AM to 4:00 PM, excluding holidays.
This is Cap-it's Distribution Centre and should not be confused with the independently owned Cap-it Langley City dealer location.
Installation is available for select products at the Langley Township Distribution Centre by appointment and at an additional charge. Contact Cap-it for installation availability and a quote.
Mississauga Distribution Centre
Free pickup is available from the Cap-it Distribution Centre in Mississauga, Ontario by appointment only.
Mississauga Distribution Centre pickup can be selected at checkout when applicable inventory is available there.
The Mississauga Distribution Centre provides pickup and shipping services only. Installation is not available at the Mississauga Distribution Centre.
Cap-it Dealers
Cap-it dealers are independently owned businesses and maintain their own inventory.
Online orders placed through shop.capit.com cannot be shipped or transferred to Cap-it dealers for pickup.
If you would prefer to purchase and pick up a product from a local Cap-it dealer, contact that dealer directly to confirm inventory and complete the purchase with them.
Online Distribution Centre inventory and individual dealer inventory are separate. An item shown as out of stock online may still be available from a local Cap-it dealer.
Pricing online is generally the same as pricing at Cap-it dealers. Any applicable exceptions are identified on the product page and are typically limited to clearance or similar offers.
Installation may also be available through your local Cap-it dealer. Installation availability, scheduling and pricing are arranged directly with the applicable dealer.
Tracking & Shipment Information
Tracking or shipment information is provided once an order is dispatched.
Tracking details vary by carrier and shipping method. Freight shipments may use carrier-specific shipment or PRO numbers rather than standard courier tracking numbers.
Orders shipped separately or from different Distribution Centres may generate more than one tracking number.
Delivery Coordination
Signatures
Signature requirements vary by carrier, shipping service and shipment type.
Some deliveries require a signature or require someone to be present at the time of delivery.
Missed Deliveries, Re-Delivery & Storage
If a customer is unavailable for a delivery that requires attendance, the carrier may assess re-delivery charges.
Large freight shipments held at a terminal, depot or cross-dock facility may also incur storage charges if they are not collected within the carrier's permitted pickup period.
Additional carrier charges resulting from missed delivery, re-delivery or extended storage may be passed on to the customer.
Delivery Address Changes
For fraud prevention and shipment security, delivery addresses generally cannot be changed after an order has been dispatched.
Please carefully verify your shipping address before completing your order.
Order Cancellations
A standard in-stock order may be cancelled for a full refund if Cap-it receives the cancellation request before the order has been dispatched.
Pre-Orders may also be cancelled before shipment.
Special Orders are non-cancellable once placed or confirmed.
Once an order has shipped, cancellation is no longer available and any subsequent return is governed by Cap-it's separate Return Policy.
Inspecting Freight & Large Deliveries
Customers receiving large, palletized or freight shipments should inspect the shipment before signing the carrier's delivery receipt.
A signature generally confirms acceptance of the shipment and can make a subsequent freight-damage claim more difficult.
Before signing:
- Inspect the shipment and packaging for visible damage.
- Check for crushed, punctured, torn or otherwise damaged packaging.
- Where possible, confirm that the product appears to be in good condition.
- Clearly note any visible damage on the carrier's delivery receipt before signing.
Do not sign a delivery receipt indicating the shipment was received in good condition if there is visible evidence that it was not.
If damage is discovered, contact Cap-it immediately. Cap-it will work with you to determine an appropriate resolution.
You may choose to refuse a visibly damaged shipment if you are not comfortable accepting it. A refused shipment will typically be returned to the sender, after which Cap-it will process the appropriate refund once the returned shipment has been received and processed.
Failure to inspect and document visible shipping damage at the time of delivery may affect Cap-it's ability to pursue a carrier claim and may affect claim eligibility.
Confirmed Delivery, Loss & Theft
Once a shipment is confirmed as delivered by the carrier, the shipment is considered fulfilled.
Confirmation of delivery may include:
- Carrier tracking or delivery scan
- GPS delivery verification
- Delivery photograph
- Signature record
- Other carrier proof-of-delivery documentation
Cap-it is not liable for packages or freight that are lost or stolen after confirmed delivery.
Customers are responsible for providing a secure delivery location and ensuring that someone is available to receive shipments where required.
If you believe there is a problem with a confirmed delivery, Cap-it will assist with carrier inquiries where possible. Providing assistance with an investigation does not transfer liability to Cap-it for loss or theft occurring after confirmed delivery.
Lost or Stolen Shipments Before Delivery
If a shipment is confirmed by the carrier as lost or stolen before delivery, Cap-it will work with the carrier and customer to resolve the shipment.
Where replacement is required, Cap-it will arrange a replacement order at no additional cost to the purchaser once the carrier investigation confirms the loss.
For security purposes, replacement shipments may be subject to enhanced delivery controls, including signature requirements or secure pickup at the nearest carrier depot.
Taxes
Applicable sales taxes are charged based on the province or territory of the delivery address.
The $200 FREE SHIPPING threshold is calculated using the qualifying order subtotal before taxes.
Returns
Returns, exchanges and return shipping are governed by Cap-it's separate Return Policy.
Need Help?
If you have questions about shipping, freight, Distribution Centre pickup, installation or delivery of an online order, our team is happy to help.
Email: shop@capit.com
Phone: 604-626-4100