Privacy Policy

Last updated: September 29, 2026

Cap-it (“Cap-it,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit shop.capit.com, make a purchase, create an account, contact us, or interact with our online services.

Information we collect

We may collect:

  • Contact and account information: your name, email address, phone number, billing and shipping addresses, and account details.
  • Order information: products you purchase or add to your cart, order history, delivery preferences, returns, and communications about your order.
  • Payment information: information needed to process a purchase. Payments are handled by our payment providers; we do not ask you to send payment card details by email or through our contact form.
  • Vehicle and service information: details you provide to help us recommend compatible products, arrange installation, or answer a question.
  • Communications: messages you send through our forms, email, chat, reviews, or customer service channels.
  • Website and device information: your IP address, browser and device information, pages viewed, links clicked, referring website, and information collected through cookies and similar technologies.

If you provide information about another person, such as a gift recipient or delivery contact, please ensure you are authorized to provide it.

How we use your information

We use personal information to:

  • Process payments, fulfill and deliver orders, and manage returns or refunds.
  • Provide customer support and respond to inquiries.
  • Maintain accounts and remember your preferences.
  • Help identify products that fit your vehicle or needs.
  • Send order confirmations, shipping updates, and other service messages.
  • Send promotional emails or other marketing communications where permitted by law.
  • Understand how visitors use our site, improve our products and services, and measure advertising performance.
  • Protect our customers and business, prevent fraud, and meet legal and accounting obligations.

Marketing communications

If you subscribe to our newsletter or we are otherwise permitted to contact you, we may send information about products, offers, events, and Cap-it news. You can unsubscribe from promotional emails using the link in any such email or by contacting us. Unsubscribing from marketing will not stop messages needed to complete or service an order. We manage commercial electronic messages in accordance with applicable Canadian law.

Cookies and advertising

Our site uses cookies and similar technologies to operate the storefront, maintain your cart, remember preferences, measure site activity, and support advertising. Some of these technologies may be provided by Shopify and by our analytics, email marketing, and advertising partners.

You can manage cookies through your browser settings and any privacy controls offered on our site. Blocking some cookies may affect features such as your cart or account. Advertising partners may also offer their own controls over personalized advertising.

When we share information

We share personal information when needed to operate our business, including with:

  • Shopify and other technology providers that host and support our online store.
  • Payment, fraud prevention, and financing providers involved in transactions you choose to make.
  • Shipping companies, fulfillment partners, and Cap-it locations involved in preparing, delivering, or supporting your order or service request.
  • Customer support, email marketing, analytics, and advertising providers that perform services for us.
  • Professional advisers or authorities where disclosure is required or permitted by law, or reasonably necessary to protect rights, safety, and security.

Cap-it locations may be independently owned and operated. If you contact a local store or ask us to connect you with one, that store may handle the information it receives under its own privacy practices.

We do not sell customer contact lists. Some advertising technologies may involve sharing website activity with advertising partners as described above.

Storage, retention, and security

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including order support, recordkeeping, and legal obligations. We then delete or anonymize it when appropriate.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. Our service providers may process or store information outside your province or outside Canada, where it may be subject to the laws of that location.

Your choices and access requests

You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or raise a concern about our privacy practices. Some information may need to be retained to complete a transaction or meet legal obligations.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Third-party services and links

Our site may link to services operated by others, including financing providers, social media platforms, and external websites. Their privacy practices are governed by their own policies. Please review those policies before providing information to them.

Children

Our online store is intended for people who can make purchases under applicable law. We do not knowingly collect personal information directly from children for marketing purposes.

Changes to this policy

We may update this Privacy Policy as our services or practices change. We will post the revised version here and update the “Last updated” date.

Contact us

For privacy questions, requests, or complaints, contact:

Cap-it Online — Privacy Inquiries
4954 275 Street
Langley, BC V4W 0A3
Canada
Email: shop@capit.com